Frequently Asked Questions

Frequently Asked Questions


General Queries

Most of the Compact Instruments come complete with a Certificate of Calibration. This does not contain any test values.

Available Calibration options:

  • In-house certificate, traceable to national standards with calibration values at 5 points. Available at an extra cost of £85.00 plus carriage.
  • UKAS certificate is available at an extra cost of £125.00 plus carriage, in this case the calibration is performed by a UKAS accredited test house.

The list prices exclude VAT, taxes, duty and carriage. These charges are calculated at the checkout if applicable.

The Products will usually have a product image on our website.

Various Compatible Accessories are available for the Optional Accessories section on the product pages.

Compact Instruments does not have a trial period policy.

These are listed as the Scope of Supply in the product Descriptions.

Advent Handheld Tachometers, Concorde Handheld Tachometers and Optical Speed Sensors are supplied with 3 off 75mm x 25mm strips of reflective tape. Extra tape is available to purchase from Optional Accessories.

Yes, it can be exchanged, provided it is returned without damage, in its original boxing, with all the contents clean and unmarked. after testing a re-stocking refund equivalent to 25% of the original listed price will be deducted from the credit value.

Manuals & Instructions

Yes, please refer to the PDF downloads section on the Product Pages.

These are contained within the Instruction Manuals and can be emailed on request.

All product Instruction Manuals are available to download from our website

Pricing

Please refer to the Distributors wanted section on our website.

Payments are made in pounds sterling only.

Credit facilities are by application and are dependent on the volume and the purchase history.

Most of our in-house products are stocked and are dispatched the next day.

Calibration

There are three types of calibration.

  • A Calibration card is included free with most instruments, Traceable to national standards but contains no calibration data.
  • In-house certificate, traceable to national standards with calibration values at 5 points. Available at an extra cost of £85.00 plus carriage.
  • UKAS certificate is available at an extra cost of £125.00 plus carriage, in this case the calibration is performed by a UKAS accredited test house.

The Cost of an in-house Calibration is normally £85 plus carriage. Please see Calibration of Instruments for more Calibration options.

For Speed Measurements Instruments it is usually within one working week. Please Contact Us for more information on other products.

Repairs

There is a small chargeable fee for an inspection, however this is wavered should the repair be sanctioned.

This is dependent on the damage or a fault. The product will be inspected and a quotation will be provided for the cost for the Repair.

Warranty on a Repair is normally 6 months.

Yes, Compact Instruments provides a repair service on our own Instruments.

Carriage

Yes, Compact Instruments will ship worldwide.

The cost of shipping is calculated at the checkout or alternatively Contact Us for more information.

Technical Questions

UP to 50m length Depending on the application, type of cable and routing. Contact Us for more technical advice.

The Signal is a pulse output (NPN 4K7 pull-up).

With effect from January 1st 2018 our Instruments will not include AAA and AA Batteries. Dismiss